Support
We're here to help. Find answers below or reach out to us directly.
Contact Us
For any questions, issues, or feedback, email us at support@valentinebook.com. We typically respond within 24 hours.
In-App Support
The fastest way to get help is through the Story Bind app. Go to Profile → Support to submit a ticket directly. You can track the status of your request and receive updates in real time.
Frequently Asked Questions
How do I create a book?
Download the Story Bind app, create an account, and choose the type of book you'd like to make (Love Book, Gratitude Book, or Yearbook). Answer a series of heartfelt questions, upload your photos, and our AI will craft a personalized book for you.
How long does it take to generate my book?
Your digital book is typically generated within a few minutes after you complete the questionnaire and upload your photos.
Can I edit my book after it's generated?
You can regenerate your book by updating your answers or photos. Each generation creates a fresh version based on your latest input.
How do payments work?
Payments are securely processed through Stripe. We accept all major credit and debit cards. You can manage your payment methods in the app under Profile → Payment Methods.
How do I delete my account?
You can request account deletion by emailing support@valentinebook.com. All your data will be permanently removed within 30 days of the request.
Is my data safe?
Yes. We use encryption in transit, do not sell your personal information, and do not use your content to train AI models. See our Privacy Policy for full details.